Contact Us

This page provides the official customer support and business identity details for ELML and should match the information shown in the footer. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: FORMAGRID PTY LTD
Store Name: ELML
Physical Business Address: Level 6, 241 Commonwealth St, SURRY HILLS, NSW, 2010 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM SGT. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: info@elml.shop
Business Phone Number: +61489909871

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

If a product support request depends on condition, size, or missing parts, clear photos and the order number help us review it accurately. When information is incomplete, we may ask for the missing order details before confirming the next step.

We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.