Contact

 

At ELML (www.elml.shop), we are fully dedicated to providing our global customers, especially in Singapore, with an entirely transparent, professional, and responsive service experience. If you have any questions regarding our minimalist borosilicate glass collections, order fulfillment status, shipment tracking, or return processing, please do not hesitate to reach out to us using our verified corporate credentials below.

1. Immediate Customer Support

For immediate assistance with orders, modifications, or return authorizations, please communicate directly through our primary customer care channels. Our dedicated team reviews and responds to all official inquiries within 24 business hours.

  • Official Customer Support Email: info@elml.shop (Highly recommended for efficient tracking updates and routing return processing requests).
  • Official Direct Support Phone Number: +61 489 909 871 (International standard telecommunication rates may apply depending on your network carrier).

2. Legal Corporate Entity Details

The digital storefront operating under the trade name ELML is wholly owned, legally managed, and strictly governed by its parent proprietary corporation registered under the Corporations Act 2001 of the Commonwealth of Australia.

  • Trade Name / Storefront Identity: ELML
  • Legal Parent Corporate Entity Name: FORMAGRID PTY LTD
  • Australian Company Number (ACN): 697 484 594
  • Australian Business Number (ABN): 41 697 484 594
  • D-U-N-S® Corporate Registry Identifier: 352153370
  • Country of Registration: Australia
  • State of Corporate Jurisdiction: New South Wales (NSW)

3. Physical Corporate Headquarters and Mailing Address

All administrative inquiries, regulatory declarations, and formal legal correspondence must be physically delivered to our registered corporate headquarters office outlined below:

FORMAGRID PTY LTD
Level 6, 241 Commonwealth St,
SURRY HILLS, NSW, 2010,
Australia

Crucial Notice Regarding Product Returns: Please do not dispatch any physical merchandise returns directly to the corporate headquarters address listed above without first receiving explicit written authorization and an official prepaid return label from our support team. Unscheduled shipments delivered to our headquarters cannot be processed, sorted, or inspected by our logistics hubs, which will render the return invalid for a financial refund.

4. Customer Service Hours of Operation

Our centralized support team operates dynamically across international business frameworks to ensure seamless assistance for our Singapore audience:

  • Operational Days: Monday through Friday (Excluding standard Australian National Public Holidays and New South Wales State Gazetted Holidays).
  • Operational Hours: 9:00 AM to 6:00 PM (GMT+08:00) Singapore Standard Time (SST). Our systems align with Australian Eastern Standard Time (AEST) parameters internally.
  • Response Window Commitment: Any customer support inquiries submitted via email during weekends or recognized public holidays will be securely queued and answered in strict chronological order on the immediately following active business day.