Contact Information

At ELML (www.elml.shop), we pride ourselves on delivering prompt, entirely transparent, and highly supportive customer service. If you have any inquiries regarding our minimalist home products, order tracking, shipping timelines, return requests, or payment security, please utilize the official corporate details provided below to reach our dedicated support desk. We operate with complete accountability and respond to all official inquiries within 24 business hours.

1. Core Contact Details

For instantaneous routing and to guarantee your request is handled by the appropriate corporate agent, please reach us through these official communication channels:

• Official Customer Support Email: info@elml.shop (Preferred contact channel for order tracking, modifications, and return requests).
• Official Direct Support Phone Number: +61 489 909 871 (International telecommunication rates may apply depending on your provider).

2. Legal Business Entity Information

ELML is an independent e-commerce brand owned, operated, and legally managed under the corporate governance of FORMAGRID PTY LTD, a legally registered proprietary company limited by shares in Australia.

• Trade Name: ELML
• Legal Corporate Company Name: FORMAGRID PTY LTD
• Australian Company Number (ACN): 697 484 594
• Australian Business Number (ABN): 41 697 484 594
• Company Registration Country: Australia
• State of Corporate Jurisdiction: New South Wales (NSW)

3. Physical Corporate Headquarters and Mailing Address

All formal notices, official legal correspondence, corporate communications, and administrative documents must be delivered to our registered physical address:

FORMAGRID PTY LTD
Level 6, 241 Commonwealth St,
SURRY HILLS, NSW, 2010,
Australia

Important Note regarding Returns: Please do not mail product returns directly to the corporate headquarters address listed above without first receiving an official prepaid return shipping label and authorization from our email support team. Returns sent to the corporate headquarters without prior authorization cannot be inspected and will not be eligible for a refund.

4. Customer Support Hours of Operation

Our dedicated support specialists operate within standard business hours to ensure maximum responsiveness for our Singapore and global customers:

• Days: Monday through Friday (Excluding Australian National Public Holidays and New South Wales State Holidays).
• Hours: 9:00 AM to 6:00 PM (GMT+08:00) Singapore Standard Time (SST) / Australian Eastern Standard Time (AEST) adjustments are managed internally.
• Response Promise: Any inquiries received via email at info@elml.shop during the weekend or public holidays will be reviewed and answered in chronological order on the immediately following business day.